SHIPPING & RETURNS

  • ORDER PROCESSING

 

PLEASE ALLOW 2-3 BUSINESS DAYS FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY AND PAYMENT VERIFICATION. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELLED. PLEASE CONFIRM THAT ALL ORDER DETAILS ARE CORRECT BEFORE COMPLETING THE CHECKOUT PROCESS.

YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN PLACED. IF YOU DO NOT SEE THE ORDER CONFIRMATION WITHIN A FEW MINUTES OF ORDERING, PLEASE CHECK YOUR SPAM EMAIL FOLDER.

DUE TO HIGH DEMAND, ITEMS MAY BECOME UNAVAILABLE EVEN AFTER AN ORDER HAS BEEN PLACED. IN THIS CASE, A REFUND WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD FOR THE AMOUNT INITIALLY PAID. PLEASE ALLOW 3-5 BUSINESS DAYS FOR THE REFUND TO APPEAR ON YOUR BANK STATEMENT. 

SABOORI DOES NOT SHIP ON WEEKENDS OR MAJOR HOLIDAYS.

ALL ORDERS ARE REVIEWED BY OUR SECURITY TEAM AND CAN BE CANCELLED BY SABOORI AT ANY TIME.

ONCE YOUR ORDER HAS BEEN PROCESSED BY OUR FULFILLMENT TEAM, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION ENCLOSED. PLEASE NOTE THAT DURING THE COVID-19 PANDEMIC, UPS IS UNABLE TO REQUIRE SIGNATURES TO ENSURE CARRIER AND CUSTOMER SAFETY. 

ORDERS MAY EXPERIENCE SHIPPING DELAYS DURING SPECIAL RELEASES, MAJOR HOLIDAYS, AND MARKDOWN PERIODS.

SABOORI IS UNABLE TO SHIP TO P.O. BOX, APO, OR FPO ADDRESSES. ALL ORDERS WITH A P.O. BOX, APO, OR FPO ADDRESS WILL BE CANCELLED.

 

 

  • HOLIDAY SHIPPING

 

ORDERS PLACED ON OR AROUND NATIONAL US HOLIDAYS ARE SUBJECT TO DELAYS AND WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.

CHRISTMAS ORDERS:
DOMESTIC AND INTERNATIONAL HOLIDAY ORDERS MUST BE PLACED BY DECEMBER 9TH AT 11AM PST. DELIVERY BY CHRISTMAS DAY IS NOT GUARANTEED.

NEW YEAR'S EVE ORDERS:
DOMESTIC AND INTERNATIONAL HOLIDAY ORDERS MUST BE PLACED BY DECEMBER 21ST AT 11AM PST. DELIVERY BY NEW YEAR'S EVE IS NOT GUARANTEED.

PLEASE ARRANGE ACCORDINGLY, AS ORDERS MAY NOT SHIP OUT PAST THESE DATES. ALL ORDERS ARE PROCESSED AUTOMATICALLY. WE ARE UNABLE TO EXPEDITE OR DELAY SHIPPING TIMES.

PLEASE CONTACT ADMIN@SABOORI.LUXURY WITH ANY QUESTIONS OR CONCERNS.

PLEASE NOTE THAT SABOORI OBSERVES THE FOLLOWING HOLIDAYS:
· NEW YEAR’S DAY
· PRESIDENTS’ DAY
· MEMORIAL DAY
· JUNETEENTH
· INDEPENDENCE DAY
· LABOR DAY
· COLUMBUS DAY
· THANKSGIVING
· DAY AFTER THANKSGIVING
· CHRISTMAS EVE
· CHRISTMAS

 

 

  • INTERNATIONAL SHIPPING

 

SABOORI OFFERS WOLDWIDE SHIPPING.

DELIVERY DUTIES AND FEES ARE DEPENDENT ON SHIPPING LOCATION. REACH OUT TO ADMIN@SABOORI.LUXURY WITH ANY QUESTIONS ABOUT INTERNATIONAL SHIPPING ABILITIES.

PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR ASSISTANCE WITH ESTIMATING ADDITIONAL COSTS AND OR PROCEED TO OUR CHECKOUT PAGE FOR CALCULATION.

 

 

  • FINAL SALE ITEMS

 

DURING SALE PERIODS, ALL SALES ARE FINAL. SABOORI RESERVES THE RIGHT TO EXTEND, MODIFY, OR DISCONTINUE MARKDOWNS AT ANY TIME WITHOUT NOTICE.


IF SABOORI MARKS DOWN THE PRICE OF AN ITEM YOU HAVE ALREADY PURCHASED, WE WILL ADJUST THE SALE PRICE AT YOUR REQUEST WITHIN 10 DAYS OF YOUR DELIVERY DATE. 

SABOORI DOES NOT PARTICIPATE IN PRICE MATCHING WITH OTHER RETAILERS.

 

 

  • RETURNS & EXCHANGES USA

 

 SABOORI NOW OFFERS COMPLIMENTARY DOMESTIC RETURN SHIPPING. TO INITIATE A RETURN OR AN EXCHANGE, PLEASE CONTACT ADMIN@SABOORI.LUXURY


SABOORI CURRENTLY ALLOWS RETURNS AND EXCHANGES WITHIN 20 DAYS OF THE ORDER DELIVERY DATE. ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. THE ORIGINAL INVOICE MUST BE INCLUDED WITH ANY RETURN. FAILURE TO DO SO CAN DELAY THE PROCESSING OF YOUR RETURN.

EXCHANGES CAN BE MADE FOR A DIFFERENT SIZE OR COLOR OF THE ORIGINAL STYLE ORDERED, DEPENDING ON PRODUCT AVAILABILITY. IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM FOR A DIFFERENT STYLE, PLEASE RETURN YOUR ITEM FOR A REFUND AND PLACE A NEW ORDER FOR THE PREFERRED STYLE. UP TO ONE EXCHANGE SHIPMENT WILL BE PAID BY SABOORI.

RETURNS ARE PROCESSED WITHIN 3-5 BUSINESS DAYS OF ARRIVING AT OUR FACILITY. THIS PERIOD MAY BE LONGER DURING PEAK PERIODS. DEPENDING ON YOUR PAYMENT PROVIDER, IT CAN TAKE UP TO 5-10 BUSINESS DAYS FOR THE REFUNDED AMOUNT TO APPEAR ON YOUR BANK STATEMENT.

IF SABOORI DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU.

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT ADMIN@SABOORI.LUXURY

 

 

  • RETURNS & EXCHANGES INTERNATIONAL

 

 SABOORI NOW OFFERS COMPLIMENTARY INTERNATIONAL RETURNS. TO INITIATE A RETURN FOR AN INTERNATIONAL ORDER, PLEASE CONTACT ADMIN@SABOORI.LUXURY


INTERNATIONAL ORDERS ARE NOT ELIGIBLE FOR EXCHANGE. IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM FOR A DIFFERENT SIZE, PLEASE RETURN YOUR ITEM FOR A REFUND AND PLACE A NEW ORDER ON SABOORI.LUXURY

SABOORI CURRENTLY ALLOWS THE CUSTOMER TO INITIATE A RETURN WITHIN 20 DAYS OF THE ORDER DELIVERY DATE. ALL RETURNED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. THE ORIGINAL INVOICE MUST BE INCLUDED WITH ANY RETURN. FAILURE TO DO SO CAN DELAY THE PROCESSING OF YOUR RETURN.

RETURNS ARE PROCESSED WITHIN 3-5 BUSINESS DAYS OF ARRIVING AT OUR FACILITY. A FULL REFUND WILL BE ISSUED UPON THE ARRIVAL AND INSPECTION OF YOUR RETURN. DEPENDING ON YOUR PAYMENT PROVIDER, IT CAN TAKE UP TO 5-10 BUSINESS DAYS FOR THE REFUNDED AMOUNT TO APPEAR ON YOUR BANK STATEMENT. IF SABOORI DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, A REFUND OR EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU.

IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT ADMIN@SABOORI.LUXURY

 

 

  • LOST PACKAGES

 

PLEASE NOTE THAT ONCE PROOF OF DELIVERY IS ATTACHED TO A TRACKING NUMBER, SABOORI IS NOT RESPONSIBLE FOR LOST, DAMAGED, OR STOLEN ITEMS. ALL RISKS ARE ASSUMED BY THE COURIER. 


IF YOU HAVE ANY ADDITIONAL QUESTIONS OR REQUIRE FURTHER ASSISTANCE, PLEASE CONTACT ADMIN@SABOORI.LUXURY

 

 

  • CUSTOMER SERVICE HOURS

 

MONDAY - FRIDAY

10AM - 6PM PST